Data privacy

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General

Protecting your personal data is a high priority for Deutsche Telekom AG. It is important to us to inform you about what personal data is collected, how it is used and what design options you have.

1. what data is collected, how is it used and how long is it stored?

a) Technical features:
When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client’s file request (file name and URL), the http response code and the web page from which you are visiting us.
The logged data is used exclusively for data security purposes, in particular to defend against attempted attacks on our web server (Art. 6 para. 1f DSGVO). They are neither used for the creation of individual user profiles nor passed on to third parties and are deleted after 7 days at the latest. We reserve the right to statistically analyze anonymized data records.

b) Other:
Additional personal data, such as your name, address, telephone number or e-mail address, will not be collected unless you provide this information voluntarily.

2. Data control for the social media plug-ins or links to social media platforms used.

Some websites contain buttons from social media networks (such as Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) that you can use to recommend Deutsche Telekom AG offers to your friends and acquaintances.

To ensure that you have full data control, the buttons used do not establish direct contact between the respective social network and the visitor until you actively click on the button (1-Click solution ).

By activating the social media plug-in or link via the pictogram, also for sharing content, (Art. 6 para. 1a DSGVO) the following data may be transmitted to the social media providers: IP address, browser information, operating system, screen resolution, installed browser plug-ins such as Adobe Flash Player, previous website if you followed a link (referrer), the URL of the current website, etc..

The next time you visit the website, the social media plug-ins will be provided again in the preset inactive mode, so that when you visit the website again, it is ensured that no data is transmitted.

Further information on social media plug-ins regarding the scope and purposes of the respective data processing as well as further information relevant to data protection can be found in the data protection declarations of the respective data controller as well as for 1-Click solution .

3. Is my usage behavior evaluated, e.g. for advertising or tracking?

Explanations and definitions
We would like them to enjoy using our websites and making use of our products and services. We have an economic interest in this. In order for you to find the products that interest you and for us to be able to design our websites in a user-friendly way, we analyze your usage behavior anonymously or pseudonymously. Within the scope of the legal regulations, we, or companies commissioned by us within the scope of order processing, create usage profiles. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the option to permit or reject the use of cookies. Cookies that are required to provide the web service (see explanation above under 1.) cannot be rejected.

• Market research / reach measurement (opt-in)
  The aim of reach measurement is to statistically determine the intensity of use and the number of users of a website, as well as to obtain comparable values for all connected offers. Market research is about learning more about the audiences that use services or applications and view ads. At no time are individual users identified. Your identity always remains protected.
• Profiles for the needs-based design of the web portal (opt-in)
  To be able to continuously improve the web pages, we would like to create so-called clickstream analyses. The clickstream corresponds to your movement path on the web pages. The analysis of movement paths provides us with information about usage behavior on our websites. This lets us detect possible structural errors in the web pages and thus improve the web pages.
• Profiles for personalized recommendations (opt-in)
  Deutsche Telekom AG would like to offer you individually customized, personalized, action and click recommendations for offers, services or products. To this end, we use service providers to create a pseudonymous profile of the services and websites you access on the Internet and assign categories to this profile. You will be shown content or hints that match the profile.

a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They enable basic functions such as order processing in the online store and access to secure areas of the website. They enable basic functions such as order processing in the online store and access to secure areas of the website. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) b GDPR.

b) Cookies, in case of optional use of tools
These cookies are used when you use additional features, such as chat. The possible functions are explained in Section One of this privacy notice. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a respectively for third Countries Art. 49 (1) a GDPR.

c) Analytical cookies
These cookies help us to improve our understanding of user behavior.
Analytical cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analytical cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a respectively for third Countries Art. 49 (1) a GDPR.

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d) Marketing cookies/Retargeting
These cookies and similar technologies are used to show you personalized and thus relevant advertising content.
Marketing cookies are used to display interesting advertising content and measure the effectiveness of our campaigns. This is done not only on Deutsche Telekom AG websites, but also on other advertising partner sites (third-party providers). This is also known as retargeting. It is used to create pseudonymous content or ad profiles, to serve relevant ads on other websites, and to derive insights about audiences that have viewed the ads and content. Diese Informationen können nicht auf eine Person zurückgeführt werden. Marketing and retargeting cookies help us display possible relevant advertising content for you. By suppressing marketing cookies, you will continue to see the same number of advertisements, but they may be less relevant to you. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a respectively for third Countries Art. 49 (1) a GDPR.

e) Services from other companies (autonomous third-party providers)
On our websites, we have integrated third-party services that provide their services independently. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Partly for Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. To what extent, for what purposes and on what legal basis further processing for the third-party provider’s own purposes takes place, please refer to the third-party provider’s privacy policy. You will find the information about the autonomous third party providers below

Vimeo
We use the Vimeo Video Player to play embedded video content. The Vimeo service is operated by Vimeo, Inc, 555 West 18th Street, New York, New York 10011. By embedding the Vimeo video player, your IP address is transmitted directly to Vimeo and cookies are stored as soon as you allow the Vimeo video player to be displayed. Information on data processing by Vimeo is available at https://vimeo.com/terms.

Google YouTube
We use Google YouTube to play embedded video content from Deutsche Telekom’s official YouTube channels. Google YouTube is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding the YouTube video player, your IP address is transmitted directly to Google and cookies are stored as soon as you allow the YouTube video player to be displayed. Information on data processing by Google for YouTube is available at https://www.youtube.com/t/terms.

4. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including on data protection in general and in specific products,
erhalten Sie auf https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

The data controller is Deutsche Telekom AG . If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

6. What are my rights?

You have the right

• a) To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
• b) To request that incorrect or incomplete data be rectified or supplemented (Art. 16 GDPR);
• c) To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
• d) To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art. 21 (1) GDPR);
• e) To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
• f) under certain conditions, to demand the restriction of data, insofar as deletionis not possible or the obligation to delete is disputed (Art. 18 DSGVO);
• g) to data portability, i.e. you can receive your data that you have provided to us in a common machine-readable format, such as CSV, and transmit it to others if necessary (Art. 20 DSGVO;)
• h) complain to the appropriate supervising authority about the data processing (for telecommunication contracts: Federal Commissioner for Data Protection and Freedom of Information; otherwise: State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia).

7. To whom does Deutsche Telekom AG pass on my data?

To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

8. Where is my data processed?

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

• a) if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This applies in particular to comprehensive monitoring and control rights of state authorities, e.g. in the USA, which disproportionately interfere with the data protection of European citizens,
• b) or insofar as it is necessary for our provision of services to you (Art. 49 para. 1b DSGVO),
• c) or to the extent required by law (Article 49 (1) c GDPR).

Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission’s adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

Further information on data protection can be found at http://www.telekom.de/datenschutz.

© Deutsche Telekom AG – January 2021